We’ve created this website with you in mind.

We want everyone who visits our website to feel confident, supported and able to access the information they need. Accessibility matters to us, and we are committed to making our website usable for all members, customers and visitors, whatever device you use and whatever your accessibility needs may be.
We continually review and improve our website against recognised accessibility standards to ensure it remains clear, simple and easy to navigate.

How we support accessible use of our website

We design our website to be clear, simple and easy to use. This includes text that is easy to read, colours chosen for clarity, straightforward navigation, pages that work on different screen sizes and content that can be used with assistive technology.
You can also adjust your own device or browser settings, such as text size, zoom, colours or assistive technology, to suit your needs.

Regular accessibility audits

We regularly review our website using recognised accessibility guidelines, including WCAG 2.1 AA. We carry out routine audits and update our content and features to improve usability for everyone.
If you notice anything that feels difficult to use, unclear or not working as expected, we appreciate you letting us know. Your feedback helps us continue improving.

Documents in alternative formats

If you are a new or existing PG Mutual member and need any of your key documents in a different format, we can provide large print, audio or braille where possible.
To request an alternative format, please let us know. We will make sure you receive the information in a way that works for you.

If you have hearing difficulties

If you prefer to speak with us by phone and have hearing or speech difficulties, Relay UK can help you communicate with us. Relay UK supports people with hearing loss or speech impairments to make phone calls. Call and data charges may apply depending on your phone provider.

Need help accessing something? We’re here for you

If you experience any difficulty using our website, please let us know. We are committed to helping you access the information you need in a way that works for you.
You can contact us by calling us on Call us freephone on 0800 146 307, email us at info@pgmutual.co.uk or by completing our feedback form here:

Plain English

We aim to write in clear, plain English and avoid jargon wherever possible. When technical or legal terms are required, we explain them in straightforward language.